Refund and Cancellation Policy

This Refund and Cancellation Policy outlines how you can request a refund, replacement, or cancel an order for products purchased through ayuvira.in.

1. Cancellations

• Cancellations will only be considered if the request is made within 48 hours of placing the order.
• Cancellation requests may not be entertained if the order has already been processed or shipped.
• In such cases, you may refuse delivery of the product when it arrives.

2. Exceptions

• Due to hygiene reasons, personal care products such as soaps cannot be returned or cancelled once delivered.
• A refund or replacement can only be considered if the product delivered is defective, damaged, or incorrect.

3. Damaged or Defective Products

• If you receive a damaged or defective product, you must report it to our customer service team within 48 hours of delivery.
• Provide your order number, product name, and photographs of the product to help us verify the issue.
• After inspection and verification, we will approve a replacement or solution at our discretion.

4. Products with Warranty

• Products that come with a manufacturer’s warranty must be referred directly to the manufacturer for claims.

5. Refunds

• Once a refund is approved for a defective or damaged product, the amount will be credited to the original payment method within 7–10 working days.

6. Returns & Replacement

• Returns of personal care products are only accepted if the item is defective, damaged, or incorrect, and must be reported within 48 hours of delivery.
• For replacements or exchanges, we will process the request within 5 working days after receiving the returned product.
• The replacement product will be delivered within 6 working days thereafter, subject to availability.

7. Contact Information

For any questions or issues related to refunds, cancellations, or replacements, please contact us:

• Email: ayuvira.info@gmail.com
• Phone: 8777640043