Return Policy
At ayuvira.in, we are committed to providing high-quality personal care products to our customers. Due to the nature of our products, especially soaps and other hygiene-related items, we have a strict no-return policy to ensure the safety, hygiene, and well-being of all our customers. Once a soap has been delivered, it cannot be returned or exchanged. We strongly advise you to carefully review your order, product type, and quantity before completing your purchase.
Why Returns Are Not Accepted
Personal care products such as soaps are considered intimate hygiene items. Once opened or delivered, they cannot be reused or resold due to potential contamination risks. This policy is designed to protect both our customers and our brand integrity. We appreciate your understanding of the importance of hygiene in maintaining the quality and safety of our products.
Exceptions for Damaged or Defective Products
We understand that sometimes errors can occur during the manufacturing or shipping process. Therefore, in the rare case that you receive a defective, damaged, or incorrect product, you may be eligible for a replacement. To qualify for an exception, you must contact our customer support team within 48 hours of delivery. Please provide your order number, a clear description of the issue, and photographs of the product if applicable.
Once we receive your request, our team will inspect the product to verify the defect or damage. If approved, we will provide a replacement product at no additional cost. Please note that replacements are subject to availability, and we reserve the right to provide a comparable alternative product if the original is unavailable.
Items Purchased During Sale or Promotion
Products purchased during special sales, discounts, or promotional campaigns may not be eligible for replacement unless they are defective or damaged. We recommend reviewing the product details and terms of the promotion carefully before placing an order. Any special conditions regarding sale items will be clearly mentioned at the time of purchase.
How to Report a Problem
To report a defective or damaged product, please contact our customer support team using one of the following methods:
- Email: ayuvira.info@gmail.com
- Phone: 8777640043
Please include your order number, product name, and a detailed description of the issue. Providing photos of the defective product will help us process your request faster. Our customer support team will review your request and guide you through the replacement process.
Final Note
We value every customer and aim to provide the best quality products and service. Our no-return policy is designed to ensure that all products delivered maintain the highest standards of hygiene and quality. By purchasing from ayuvira.in, you acknowledge and accept this Return Policy. We encourage you to read the product details carefully and reach out to us with any questions prior to purchase. Your satisfaction and safety are our top priorities.
